Frequently Asked Questions
Everything you need to know about Appleby Jewellers' collections, shipping, and care.
How should I care for my Appleby jewellery?
To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and harsh chemicals. Store your jewellery in its original Appleby pouch and clean gently with a soft, lint-free cloth.
What is your shipping policy for high-value items?
All orders are shipped via a secure, insured courier service. We provide a tracking number for every shipment, and a signature is required upon delivery to ensure your purchase arrives safely.
Do you offer a warranty on your jewellery?
Yes, every piece from Appleby Jewellers comes with a 12-month manufacturing warranty. This covers any defects in materials or craftsmanship, though it does not cover accidental damage or normal wear and tear.
Can I return or exchange my purchase?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and earrings are non-returnable due to hygiene and personalization reasons.
How do I find my correct ring size?
We provide a comprehensive sizing guide on our website. Alternatively, you can request a complimentary physical ring sizer to be mailed to your home to ensure a perfect fit before ordering.
Are your gemstones and metals ethically sourced?
Sustainability and ethics are at our core. Appleby Jewellers only works with suppliers who adhere to the Kimberley Process and provide conflict-free diamonds and recycled precious metals wherever possible.